Shipping policy

Made-to-Order Production

As part of our commitment to more sustainable retail, all clothing items are made-to-order. This means your items are printed or finished individually for you once your order is placed, helping us reduce waste and overproduction. Because of this approach, clothing orders can take between 10-16 days to be produced and dispatched.

Skateboard decks and hard goods usually ship sooner, but mixed orders may take longer depending on production.

Shipping & Delivery

Where We Ship

We currently ship within the United Kingdom only.
Orders placed with an overseas address will be cancelled and refunded.

Delivery Costs

Shipping charges are shown at checkout based on your selected delivery option.

Production & Dispatch Times

Clothing / printed items: up to 16 days (made-to-order)
Skateboard decks / hardgoods: typically 1–5 business days
Mixed orders may be shipped together or in parts depending on production times.

You will receive a dispatch notification once your order has shipped.

Delivery Times After Dispatch

Estimated courier times:

Standard Delivery: 2–4 working days
Express Delivery (if available): 1–2 working days

These are estimates and not guaranteed.

Tracking

Orders shipped with tracked services will include a tracking number in your dispatch email.

Missed Deliveries / Incorrect Addresses

Please check your delivery address carefully at checkout.
Delays or returns caused by incorrect or incomplete addresses cannot be compensated.

If a parcel is returned to us due to failed delivery attempts, we may need to charge for redelivery.

Lost or Damaged Parcels

If your parcel arrives damaged or hasn’t arrived within the expected timeline, please contact us at hello@boardbrothers.uk.
We will investigate with the courier and arrange a replacement or refund where appropriate.

Returns & Refunds

Return Period

You have 14 days after receiving your order to notify us that you wish to return an item (for change of mind).
You then have 14 days from notifying us to send your item back.

This complies with the UK Consumer Contracts Regulations 2013.

This does not affect your rights relating to faulty or misdescribed items.

Eligibility for Returns

Returned items must be:

unused or unworn
in original packaging
in saleable condition
with all tags attached (clothing)
ungripped and unused (skateboard decks)
accompanied by proof of purchase

We cannot accept returns for:

used or gripped skateboard decks (unless faulty)
clothing that has been worn, washed, marked, or damaged
items returned without packaging or tags
gift cards
items marked “final sale”
personalised or custom items (unless faulty)

How to Start a Return

Email hello@boardbrothers.uk with:

your name
order number
the item(s) you wish to return
the reason for return

Returns address:

Board Brothers
3 Yeovil Road
Farnborough
Hampshire
GU14 6LB
United Kingdom

Please do not send items back without contacting us first, as unregistered returns may not be accepted.

Unless the item is faulty or incorrect, you are responsible for return postage.
We recommend using a tracked service.

Your Legal Right to Cancel (UK Customers)

Under the Consumer Contracts Regulations, you may cancel your online order for any reason within 14 days of receiving your goods.

If you cancel:

We will refund the item(s) plus the original standard delivery cost (if the whole order is returned).
You must return the items within 14 days of telling us.
Items must be unused and in original condition.
You cover return postage unless the item is faulty.

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

If approved:

Refunds are issued to your original payment method
We aim to process refunds within 14 days of receiving your returned item

Banks and card providers may take additional time to show the refund.

If 15 business days have passed since your refund was approved and you haven’t received it, please contact us.

We may reduce the refund amount if the item has been handled beyond what is necessary to check its condition (e.g., worn clothing or damaged packaging).